Cancellation & Refund Policy
We want you to be satisfied with our service facilitators. Our policy for professional appointments is as follows:
- Consultations can be cancelled up to 24 hours before the scheduled time for a full refund.
- If a provider fails to attend a session, a full credit will be processed to your account balance.
- Wallet recharges are prepayments for future real-world professional sessions and are non-refundable once used for booking.
Refunds to the original payment source, if approved, are processed within 5-7 business days.